Customer Support
| Company Name | Shirushi Corporation |
|---|---|
| Occupation | Customer Support |
| Employment Status | Contract Employee *Unless there are any problems during the probationary period, there is an automatic switch to full-time employment, and the probationary period is 3 months (no change in conditions and benefits). |
| Duties | Responding to inquiries (email, chat, telephone) Guidance on how to use services and products Primary response to problems and defects Confirmation and change of account information and settings Guidance and update of frequently asked questions (FAQs) Recording and management of Collaboration with other departments Schedule adjustment |
| Location | 2-3-3 Nishikicho, Tachikawa City, Tokyo Olympic Nishikicho Building 5th floor JR Chuo Line/Nambu Line Tachikawa Station 7 minutes walk |
| Holidays and vacations | 2 days off per week (Saturday and Sunday) year-end and New Year holidays Summer vacation paid holidays |
| Working hours | 8:00~17:00 (60 minutes between 11:00~14:00) *Overtime: 10 hours per month on average |
| Salary | Monthly salary: 269,000 yen ~ 589,000 yen Annual income: 3,220,000 yen ~ 7,068,000 yen *Consultation required depending on experience |
| Treatment | Proven promotion to full-time employees Complete social insurance (employees’ pension, health insurance, employment insurance, workers’ compensation insurance) Transportation expense payment Settlement bonus available |
| Application Requirements | Required requirements High school graduate or higher Basic PC skills Word: Basic operations Excel: SUM, IF functions can be used PowerPoint: Those who enjoy multitasking to create and edit materials Welcome requirements Those who are interested in cutting-edge technologies such as semiconductors and mining Those who have experience in customer support at financial institutions |
